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Executing Vision with Velocity

Executing Vision with Velocity

Executing Vision with Velocity

About

Solutions by Text (SBT) provides compliant messaging and payment solutions that help financial institutions and other regulated businesses communicate more effectively with customers. Its FinText™ platform enables secure, two-way text messaging with integrated payment capabilities, helping organizations reach consumers, increase engagement, and accelerate payments. SBT primarily serves industries such as consumer lending, banking, and accounts receivable management and is recognized for combining compliance-first communication with seamless payment functionality that drives faster revenue cycles and stronger customer response rates.

Testimonial

At SBT, we know that finding the right talent is the foundation of sustained growth and innovation.  Partnering with ISC has been a game-changer for us.  Their deep industry knowledge, precision in candidate matching, and commitment to understanding our unique needs have consistently delivered exceptional results.  As CFO, I value the efficiency, transparency and measurable impact they bring to our recruitment process.

Beth Deck, CFO, Solutions by Text

A Case Study on Building the Talent Infrastructure Behind Solutions by Text’s Rapid Growth

When ISC partnered with Solutions by Text (SBT) in late 2021, the company had just raised $35 million in growth financing and appointed David Baxter as CEO. With rapid expansion ahead, SBT needed to scale quickly while establishing the structure to support sustained growth.

Lacking an internal recruiting team or formalized processes, SBT turned to ISC’s Workstream model. Acting as the company’s embedded talent acquisition function, ISC implemented Greenhouse ATS, built end-to-end hiring workflows, and provided training to ensure consistency and adoption across the organization.

Since the start of the partnership, SBT has grown from 53 to more than 140 employees while maintaining an average cost-per-hire of $3,500, well below the SHRM benchmark. The framework established by ISC accelerated hiring and allowed SBT to redirect savings toward other strategic initiatives that supported its continued expansion.

The Challenge

Following its Series A funding and the appointment of a new CEO, Solutions by Text (SBT) entered a critical growth phase. With just over 50 employees and no internal recruiting infrastructure, the company needed to scale quickly without disrupting momentum or overextending resources.

Hiring an internal talent acquisition team would have been premature and costly, while traditional options like contingency search or RPO models were too transactional to build a lasting foundation. SBT needed a partner that could deliver immediate recruiting execution while building the systems, processes, and structure required for sustainable growth.

Our Approach

ISC partnered with Solutions by Text (SBT) through its Workstream model, serving as an integrated extension of the company’s operations. From the outset, ISC acted as SBT’s full-service talent acquisition function, addressing immediate hiring needs while building the foundation for a scalable and sustainable recruiting operation.

Working closely with leadership, ISC implemented Greenhouse ATS and established company-wide hiring processes, including interview workflows, scorecards, and feedback structures that improved consistency and accountability. The team also standardized job descriptions, streamlined interview timelines, refined the employee referral process, and introduced key reporting and employer branding initiatives.

As an embedded partner, ISC operated with SBT credentials and system access, collaborating directly with department leaders while leveraging its own suite of advanced recruiting technologies. These included AI-driven sourcing tools, integrated interview intelligence platforms, and premium job board and candidate database access—all delivered at no additional cost to SBT. This approach provided an experienced, full-scale recruiting function that delivered structure, speed, and measurable efficiency.

Results

ISC’s Workstream model enabled Solutions by Text (SBT) to scale efficiently during a period of rapid growth. Since the start of the partnership, SBT has grown from 53 employees in early 2022 to more than 140, hiring across every major function from interns to executive leaders.

Key outcomes include:

  • Average cost-per-hire: $3,500, well below the SHRM U.S. benchmark.
  • Average time-to-fill: Under 45 days, meeting leadership’s target for speed and quality.
  • Team leverage: For roughly the cost of one internal recruiter, SBT had access to a full team of seasoned TA professionals, ensuring continuous coverage and strategic capability.
  • Scalable talent infrastructure: Established processes, tools, and training that remain in place to support ongoing growth.
  • Sustained success: In 2024, SBT secured a $110 million Series B financing, reflecting continued market expansion and the strength of its operational foundation.

Conclusion

Solutions by Text’s journey shows how aligning growth strategy with a scalable talent acquisition approach can drive lasting results. Through its partnership with ISC, SBT gained immediate recruiting capability while building the foundation for a sustainable and efficient TA function.

What began as a short-term execution need evolved into a long-term collaboration that delivered structure, process discipline, and measurable efficiency. SBT’s continued success, including its 2024 Series B financing, reflects both strong leadership and a solid operational framework designed for growth.

ISC’s partnership with SBT demonstrates how an embedded, methodical approach to talent acquisition can help high-growth companies scale with consistency, flexibility, and confidence.